man providing IT infrastructure managed services

IT Infrastructure Managed Services
Optimized to YOUR Environment

IT Infrastructure Management Services for More UPTIME

An infrastructure managed services partner can help your team stay focused on key strategic initiatives, keep you compliant, fill skills gaps, and much more. That said, you need a service provider you can count on when needs arise. One large enough to have the capabilities, expertise, and tools to get the job done—but agile enough to give your business the time and attention it deserves.

That’s where Park Place Managed Services™ comes in. Our IT infrastructure management services are backed by a follow-the-sun support team located in Enterprise Operations Centers (EOCs) across the globe and powered by our own monitoring tool, Entuity Software™. A combination that enables us to tailor our services specifically to your environment—making your team as productive as possible.

How We Optimize Infrastructure Management

  • base NOC Icon
    BASE
    24/7 monitoring, incident Identification, triage, and 
escalation (NOC)
  • plus remediation icon
    PLUS
    Incident resolution for managed devices, proactive management of patch levels
  • full managed services icon
    FULL
    Comprehensive management and support of managed devices
Park Place infrastructure management services lifecycle wheel
  • Park Place Managed Services icon for server
    SERVER
  • Park Place Managed Services icon for storage
    STORAGE
  • Park Place Managed Services icon for network
    NETWORK
  • Park Place Managed Services icon for operating systems
    OPERATING SYSTEMS
  • Park Place Managed Services icon for hypervisors
    HYPERVISORS
Support Tiers
Support Tiers
base NOC icon
BASE
NOC
Monitor, Identify, Triage, Escalate
Use Cases
  • 24×7 Monitoring
    • Performance & Utilization Monitoring
    • Availability Monitoring
    • Network Path Monitoring
    • NetFlow Monitoring
    • Network Configuration Monitoring
  • Intelligent Incident Discovery & Notification
  • Triage & Fault Identification
  • Intelligent Escalation
  • Ticket Management
  • Third Party Incident Coordination
Value
  • Benefit from 24/7 eyes on infrastructure (we’re there when you can’t be)
  • Reduce alert noise (only notified for actionable events)
  • Free time to focus on your strategic initiatives
Support Tiers
Plus managed services icon
PLUS
REMEDIATION
Fix and Patch
Use Cases

Base Use Cases +

  • Remediation
    • Storage
    • Server
    • Network
    • Third Party
  • Patch Management
    • Hot Fix
    • Minor Version Update
    • Security Update
  • Network Configuration Backup
  • Periodic Service Reviews
Value
  • Lessen risks via compliance
  • Reduce MTTR (faster fixes)
  • Obtain Patch predictability
Support Tiers
full managed services icon
FULL
FULL MANAGEMENT
Run, Operate, Administer, Execute
Use Cases

Base & Plus Use Cases+

  • Resolution of Tickets on Entitled Devices for
    • Service Requests
    • Change Requests
  • Change Management
  • Problem Management
  • Performance & Utilization Optimization
  • Major Version Upgrades
Value
  • Complement internal skills
  • Maximize Uptime
  • Stabilize budget (lessen impact of inflation, unexpected FTE costs)
Use Cases
Use Cases
  • 24×7 Monitoring
    • Performance & Utilization Monitoring
    • Availability Monitoring
    • Network Path Monitoring
    • NetFlow Monitoring
    • Network Configuration Monitoring
  • Intelligent Incident Discovery & Notification
  • Triage & Fault Identification
  • Intelligent Escalation
  • Ticket Management
  • Third Party Incident Coordination
Use Cases

Base Use Cases +

  • Remediation
    • Storage
    • Server
    • Network
    • Third Party
  • Patch Management
    • Hot Fix
    • Minor Version Update
    • Security Update
  • Network Configuration Backup
  • Periodic Service Reviews
Use Cases

Base & Plus Use Cases+

  • Resolution of Tickets on Entitled Devices for
    • Service Requests
    • Change Requests
  • Change Management
  • Problem Management
  • Performance & Utilization Optimization
  • Major Version Upgrades
Value
Value
  • Benefit from 24/7 eyes on infrastructure (we’re there when you can’t be)
  • Reduce alert noise (only notified for actionable events)
  • Free time to focus on your strategic initiatives
Value
  • Lessen risks via compliance
  • Reduce MTTR (faster fixes)
  • Obtain Patch predictability
Value
  • Complement internal skills
  • Maximize Uptime
  • Stabilize budget (lessen impact of inflation, unexpected FTE costs)

Managed Infrastructure Services
Designed for Your Entire Environment

Request Your Discovery Call

What Makes Us Different

infrastructure management services cog
ENTERPRISE OPERATIONS CENTER
IT infrastructure managed services people icon
GOVERNANCE
IT infrastructure managed services tool icon
OUR OWN TOOLS
managed IT services monitoring screen
SUPPORT TEMPLATES
  • 7x24 multi-discipline team
  • Centers of Excellence in region
  • Infrastructure Technology expertise
  • Hyper care process
  • Regular service review process
  • Entuity Software™ provides monitoring and visualization into your infrastructure
  • Central Park brings together all the aspects of our service delivery in a common digital platform
  • Built on 30 years of industry experience
  • Designed to optimize infrastructure Uptime
  • Configurable to meet customer needs
infrastructure management services cog
ENTERPRISE OPERATIONS CENTER
  • 7x24 multi-discipline team
  • Centers of Excellence in region
  • Infrastructure Technology expertise
IT infrastructure managed services people icon
GOVERNANCE
  • Hyper care process
  • Regular service review process
IT infrastructure managed services tool icon
OUR OWN TOOLS
  • Entuity Software™ provides monitoring and visualization into your infrastructure
  • Central Park brings together all the aspects of our service delivery in a common digital platform
managed IT services monitoring screen
SUPPORT TEMPLATES
  • Built on 30 years of industry experience
  • Designed to optimize infrastructure Uptime
  • Configurable to meet customer needs
MONITORING GOVERNANCE

Customer Experience

how our IT infrastructure management services work how our IT infrastructure managed services work - vertical

Infrastructure Managed Services Offering

Servers
Operating Systems
Linux managed services
data center managed services logo Windows Server
Unix managed services
Hypervisors
infra managed services logo Vmware
Network Estate
infrastructure management companies logo Arista
monitoring-as-a-service logo Aruba
IT management service logo Brocade
juniper networks image token small text
enterprise IT infrastructure management and monitoring systems logo Extreme
Storage
managed infrastructure logo Dell EMC
HPE IT infrastructure management services
infrastructure IT support services logo Nutanix
IBM IT infrastructure managed services company
infrastructure management company logo NetApp
infrastructure management and technical support logo quantum
IT infra management services via tablet

Get In Touch

Our infrastructure managed services are backed by a follow-the-sun support team located in Enterprise Operations Centers (EOCs) across the globe and powered by our own monitoring tool, Entuity Software™. A combination that enables us to tailor our services specifically to your environment—making your team as productive as possible.

Fill out this form with a brief description of your needs, and we’ll be in touch to discuss how our services can solve your problems.

Fill Out This Form to Request Your Discovery Call